Privacy Policy
1. Introduction
This Privacy Policy outlines how we handle personal information that you share with us. Your privacy is our priority, and we are committed to protecting your data and handling it in a secure and transparent manner. This policy is aligned with GDPR and UK privacy regulations, ensuring your data is collected, processed, and stored responsibly.
2. Information We Collect
We may collect the following types of information from our clients and website visitors:
- Contact Information: Name, email address, phone number, and postal address to facilitate communication and service delivery.
- Event Details: Specific details related to your event, including guest numbers, dietary requirements, and venue, to tailor our services to your needs.
- Billing Information: Payment details needed for invoicing and processing payments securely.
- Website Usage Data: Information collected through cookies and analytics to improve our website’s functionality and user experience.
3. How We Use Your Information
The personal information we collect is used solely to deliver our catering services and enhance your experience, specifically to:
- Coordinate with suppliers and venues to ensure flawless service delivery.
- Communicate with you throughout the event planning process.
- Improve our services by understanding client preferences and needs.
- Process payments securely and manage billing.
4. Sharing Your Information
We do not share your data with third parties except where necessary for service delivery (e.g., venues or external suppliers) or when required by law. All third-party partners are carefully vetted and comply with strict data protection standards.
5. Security of Your Information
We have implemented robust security measures, including encrypted storage and restricted access, to protect your personal data from unauthorized access, alteration, or disclosure.
6. Your Rights
In accordance with GDPR, you have the right to:
- Access your personal data held by us.
- Rectify incorrect or outdated information.
- Request Deletion of your data, where applicable.
- Restrict Processing of your data in certain circumstances.
For any data requests, please contact us at [contact information].
7. Retention Period
We retain personal data only as long as necessary to fulfill our obligations, comply with legal requirements, and maintain records for operational purposes. Typically, client records are kept for up to five years.
8. Cookie Policy
Our website uses cookies to track user interactions and improve functionality. You can manage your cookie preferences through your browser settings.
9. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in regulations or our service practices. All updates will be communicated on our website.